These are the most common customer queries regarding isses and the solutions for them.
How to create an account?
Please click on the My Account option from the top of the website. And simply write your Email address and a new passwod for this website on the Register form. Click Register button. And you’re done!!
You will get a confirmation mail within a few seconds.
How to place an order?
To place an order, please find your desired books and click on Add to Card for each one of them. You can see your Shopping Cart at the top of the page. Click Checkout from cart and submit your billing detail. Recheck everything and click Place Order button.
You will get a detailed confirmation of your order.
How to change the quantity of the products that is already in my Shopping Cart?
To change the quantity of products in the cart, Please go to the Shopping Cart from top of the page and change the quantity from the Quantity Box.
What payment methods are accepted?
We accept Payment through bKASH and Cash on Delivery.
I have ordered a wrong product/wrong shipping address/wrong payment method. What to do?
In case of any of these problems, Please note your Invoice number and call us as soon as possible.
We suggest our customers to recheck every detail twice before placing an order online. If your order is already under processing, we won’t be able to change it.
How much will be the Shipping Cost for my order?
Shipping Costs are fixed when shop anything from us. We charge a flat rate of ৳ 50 to deliver products all over the country.
No conditions! No hidden costs!!
How do you ship products to customers?
We use Pathao.com and SA Courier Service as our shipping option.
Will I get an Invoice for my purchase?
Yes! Once you place an order, you will receive an Invoice through email. Your products will also be shipped with a printed Invoice.
You can also find those invoices in Orders section under your BoiKhata.Com.Bd account.
How long will it take for my products to arrive?
Usually it takes 2 or 3 days. It may take longer in case of any emergency or long government holidays.
I have forgotten my password, what to dot?
Please go to My Account page and click on Lost your password under Login section. You will get a Lost Password form. Provide your username or email in it and click Reset Password.
You will get a new password within a few seconds throuh email.