Terms and Conditions Of Boikhata.com.bd

This Agreement was last modified on 17 July 2018.

Boikhata Terms of Use
Last modified: July 06, 2020

Welcome to Boikhata.com.bd. Boikhata.com.bd provides website features and other products and services to you when you visit or shop at Boikhata.com.bd.

By using Boikhata Services, you agree to these conditions. Please read them carefully.

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services.

In these Terms, references to “you”, “User” shall mean the user end, “Service Providers” mean independent third-party service providers, and “we”, “us” and “our” shall mean Onnorokom Web Services Limited, its franchisor, affiliates and partners.

Introduction

The domain name www.Boikhata.com.bd (referred to as “Website”) is owned by Boikhata, a company incorporated under the Companies Act, 1994(Act XVIII of 1994).

By accessing this Site, you confirm your understanding of the Terms of Use. If you do not agree to these Terms, you shall not use this website. The Site reserves the right to change, modify, add, or remove portions of these Terms at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms of Use regularly for updates. Your continued use of the Site following the posting of changes to these Terms of Use constitutes your acceptance of those changes.

User Account, Password, and Security

You will receive a password and account designation upon completing the Website’s registration process. You shall be responsible for maintaining the confidentiality of your account & its password as well as all the transactions/requests done/received under your password or account. You agree to (a) immediately notify Boikhata.com.bd of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Boikhata.com.bd shall not be liable for any loss or damage arising from your failure to comply with the T&C.

Services

Boikhata.com.bd provides a number of Internet-based services through the Web Site (all such services, collectively, the “Service”). One such service enables users to purchase books from various publishers. (Collectively, “Products”). The Products can be purchased through the Website through various methods of payments offered. Upon placing an order, Boikhata.com.bd shall ship the product to you and you shall be responsible for its payment.

Privacy

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Boikhata.com.bd. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Limited User

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Boikhata’s name is stated as the source and prior written permission of Boikhata.com.bd is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

User Conduct and Rules

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information
  • Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; you own or control the rights thereto or have received all necessary consents
  • Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer
  • Conduct or forward surveys, contests, pyramid schemes or chain letters
  • Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded
    Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service
  • Violate any applicable laws or regulations for the time being in force in or outside Bangladesh; and
  • Violate abuse, unethically manipulate or exploit any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere.

Product Description

Boikhata.com.bd attempts to be as accurate as possible. However, Boikhata.com.bd does not warrant that product description or other content of the site is accurate, complete, reliable, current, or error-free. If a product offered by Boikhata.com.bd itself is not as described, your sole remedy is to return it in unused condition.

Links to Third Party Site

The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Boikhata.com.bd or the Website and Boikhata.com.bd is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Boikhata.com.bd is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Boikhata.com.bd is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Boikhata.com.bd or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Abusing Boikhata.com.bd

As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. Please report problems, offensive content and policy breaches to us. We work to ensure that listed items do not infringe upon the copyright, trademark or other intellectual property rights of third parties. If you believe that your intellectual property rights have been infringed, please notify our team and we will investigate.

Order Acceptance and Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address before we accept the order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit/credit card charged.

All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices do include all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.

Trademarks and Copyrights

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Boikhata.com.bd owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Boikhata.com.bd without obtaining authorization from Boikhata.com.bd.

Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

Happy Return & Replacement Policy

It’s a rare case for Boikhata where customers didn’t get their products unharmed. But sometimes we may fail to fulfil your expectations, sometimes situations aren’t by our side. But there is now a “Bond of Trust” between customers and Boikhata, So, for further ensuring and encouraging this “Bond of Trust” Boikhata.com.bd brings you The “Happy Return” policy. Where customers can return their books or products only if there’s something wrong (Torn, Pages missing, Wrong book/Product, etc) with it. In that case, Boikhata will give you fresh products in return. Because we believe that happiness should be returned if that happiness can’t give you a smile. So, We returned it with proper happiness. We always want to bring a smile in your face and make you happier. We call this policy of ours “Happy Return”.

If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:

  • It is within 03 days from the delivery date.
  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
  • Refund/ replacement for products are subject to inspection and checking by Boikhata team.
  • Damages due to neglect, improper usage or Digital content such as e-books will not be covered under our Returns Policy.
  • Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
  • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • If the item came with the free promotional items (including but not limited to gifts/ points/wallet money) the free item must also be returned/refunded.

Reasons for returns & replacement:

If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
Please note that some products are not eligible for a return if the product is “No longer needed”.
You have to claim the return of the product within 3days. Sorry, a return isn’t possible after the 3 days limit. You can reach our team for further questions 24/7under [email protected]
Please note that Boikhata.com.bd is not obligated to refund the user’s money what he/she paid until the product status changed to “Returned”.

How to return:

Contact Boikhata Customer Care team by calling +88 01533666587 or by massage to  m.me/boikhata.com.bd within 03 days after receiving your order.

There are two ways to return/replacement the product to us. In Dhaka City, we offer a free pick up service for your return/replacement. Other than Dhaka City, you have to send the product on your own to our office address.

Once we pick up or receive your return, we will do a quality check of the product at our end and if a return is invalid, we will replace the product with a new one or we will proceed with the refund.

Refund Policy

The refund will be processed after we have completed evaluating your return.

  • Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
  • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.
  • For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective.
  • If online payment is made once more due to technical error, payment refund will be made.
  • You will receive a refund anytime between 7-10 working days. If you don’t receive refund within this time, please write to us at [email protected] and we shall investigate.

Our Policy for Gift orders

Boikhata.com.bd always wants to ensure the customer’s happiness. So, every single time we get an order we start processing it and try to make the delivery as soon as possible. But, sometimes in the delivery process, some glitches happen. There can be some political issues, country environment or natural calamities that will slow us down but we ensure that the delivery is being made perfectly. So, if there any delay in the delivery process please don’t be impatient, know that we are trying our best to deliver your happiness as early as possible.

If you want your ordered products on a fixed date then you have to notify us while ordering. We will try our best to make the delivery as soon as possible and give your products on that fixed date. But, after trying so hard if we can’t make the delivery at the fixed time for the country environment or any other reasons then Boikhata will not take any liability for this. Be sure that, We will try our best to make you feel special but sometimes we can’t do things we want to do so if there is some delay then we sincerely hope that you will understand the situation. Thank You.

Our Policy for Express orders

Boikhata.com.bd has introduced it’s new service- Express Delivery. Now customers can get their desired books within 24 hours using this service. Initially, this service is restricted to Dhaka city only. Gradually we will increase the service area. Now you can get a premium service for not so high price than usual. The service charge for Express Delivery is only Tk 100. And yes, It’s for any quantity of books. Means, you buy 2/3 books or 100, you just pay Tk. 100 for Express Delivery.

  • Boikhata.com.bd will decide either the order is eligible for Express Delivery or not.
  • Boikhata.com.bd has the right to convert Express Delivery order to Regular Delivery at any time for some reasons.
  • Initially, the service is restricted to only Dhaka city.

Request Cancellation

You can drop a request before the item has been sent, by reaching our client care group at

.

On the off chance that you have chosen Cash on Delivery (COD), there is no sum to discount since you haven’t paid for your request.

For instalments made utilizing a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will get a discount in your separate record after your request has been dropped. Your whole request sum will be discounted.

Governing Law

These terms will be represented by and developed as per the laws of Bangladesh without reference to the struggle of laws standards and debates emerging in connection hereto will be dependent upon the selective locale of the courts at Dhaka.

Legitimate Disputes

On the off chance that a debate emerges among you and Boikhata.com.bd, we will likely furnish you with unbiased and financially savvy methods for settling the contest rapidly. As needs are, you and ‘Boikhata.com.bd’ concur that we will settle any case or discussion at law or value that emerges out of this Agreement or our administrations as per one of the subsections beneath or as we and you in any case concur recorded as a hard copy. Before falling back on these other options, we firmly urge you to initially get in touch with us straightforwardly to look for a goal. We will consider sensible solicitations to determine the contest through elective question goals methodology, for example, assertion, as options in contrast to suit.

Relevant LAW AND JURISDICTION: These Terms and Conditions will be deciphered and represented by the laws in power in Bangladesh. Subject to the Arbitration segment underneath, each gathering thusly consents to submit to the ward of the courts of Dhaka.

Mediation: Any discussion, guarantee or debate emerging out of or identifying with these Terms and Conditions will be alluded to lastly settled by private and secret restricting discretion before a solitary referee held in Dhaka, Bangladesh. The mediator will be an individual who is lawfully prepared and who has involvement with the data innovation field in Dhaka and is free of either party. Despite the previous, the Site claims all authority to seek after the insurance of protected innovation rights and classified data through injunctive or other fair alleviation through the courts.

Discount Conditions

Boikhata.com.bd consistently needs to give you your ideal books in the most ideal market cost. We generally have various offers and limits running on to make our clients cheerful and make them ready to purchase an ever-increasing number of books from Boikhata. Be that as it may, once in a while now and again we can not stand to give you appropriate limits. Despite the fact that we attempt our best to keep the cost lesser for our adored clients yet at times we just can’t. We can not give limits for the outside books in light of the fact that their distributors don’t permit us to give any limits whatsoever.

We additionally can not give limits in those books which are distributed by Bangla Academy and Islami Foundation Bangladesh. Reading material is another classification where we can offer next to no limit. In any case, we can offer limits in the greater part of our classifications and clients can purchase a wide scope of books from that point. In conclusion, Buying and perusing books is an energy, it has nothing to do with the cash. Continue purchasing and continue perusing. Boikhata is consistently there for you.

Unapproved Charges on your card

On the off chance that you see charges on your credit/platinum card for buys made on Boikhata.com.bd, however, you never made a record or joined, if you don’t mind check with your relatives or business associates approved to make buys for your benefit, to affirm that they haven’t put in the request. In case you’re as yet incapable to perceive the charge if it’s not too much trouble report the unapproved buy inside 60 days of the exchange to empower Boikhata.com.bd to start an examination.

Boikhata Gift Card – A Token of Trust

Boikhata.com.bd offers you “Boikhata Gift Card” as a badge of trust for your consistent help and love for Boikhata. You can buy this gift voucher from our site and blessing it to your darlings or yourself too. By having this gift voucher you can appreciate different markdown offers and buy items from Boikhata without any problem.

Boikhata Gift Card is a gift voucher which you can purchase from our site. You can purchase the printed rendition of this gift voucher and we will send it to your given location. Or on the other hand, you can likewise purchase this card as an e-blessing, at that point we will send that virtual card to you with a mystery code printed. You can likewise buy this card in SMS. All things considered, we will mail you the shortcode of the gift voucher and you can utilize that code for buying from Boikhata. Have a Boikhata Gift Card of your own and appreciate a definitive satisfaction of shopping.

Terms and Conditions:-
  • Boikhata Gift Card is a result of Boikhata. joined under the laws of Bangladesh.
  • Gift vouchers can be bought on www.Boikhata.com.bd utilizing the accompanying instalment modes – Cash on Delivery (COD), Card Payment and Mobile Payment Methods.
  • Gift vouchers can’t be utilized to buy other Gift Cards.
  • Gift vouchers are redeemable just on the www.Boikhata.com.bd site.
  • Gift vouchers are just legitimate on offers with an absolute last worth more noteworthy than the gift voucher esteem. On the off chance that the absolute estimation of procurement is not exactly the Gift Card, there will be no money discount. Rest of the sum can be utilized in the next exchanges from Boikhata.com.bd.
  • On the off chance that the bought sum is more than the gift voucher esteem, the gift voucher holder will pay the extra add up to Boikhata.
  • Just one present card can be reclaimed per request.
  • Gift vouchers can’t be dropped or changed.
  • Gift vouchers are transferable and can be given as a present.
  • Gift vouchers are not redeemable for money or discounts.
  • Gift vouchers will terminate following a half year from the date of issue and any comparing unused parity will be relinquished from that point.
  • You are exclusively answerable for the wellbeing and security of the Gift Cards. Boikhata isn’t liable for any demonstrations of exclusion or commission if Gift Card is lost, taken or utilized without consent.

Crossing out of Fraudulent/Loss to business Orders

To give a protected and secure shopping experience, we normally screen exchanges for fake movement. In case of recognizing any dubious movement, Boikhata.com.bd maintains whatever authority is needed to drop all past, pending and future requests with no risk. Boikhata.com.bd likewise maintains whatever authority is needed to can’t or drop orders in situations like errors in estimating of the item on-site and stock inaccessibility. We may likewise require extra checks or data before tolerating any request. We will get in touch with you assuming all or any bit of your request is dropped or if extra data is required to acknowledge your request. In the event that your request is dropped after your card has been charged, the said sum will be turned around to your Card Account. Any limited time voucher utilized for the dropped requests may not be discounted.

The client might be viewed as fake if any of the accompanying situations are met:

  • The client doesn’t answer to the instalment confirmation mail sent by Boikhata.com.bd
  • Client neglects to create sufficient reports during the instalment subtleties confirmation
  • Abuse of another client’s telephone/email
  • A client utilizes invalid email and telephone no.
  • Utilization of a unique voucher not labelled to the email ID/telephone number utilized.
  • Client restores an inappropriate item
  • The client won’t pay for a request
  • The client is associated with the grab and run for any request
  • The client might be viewed as misfortune to the business if any of the accompanying situations are met:
  • A client with an exceptional yield rate
  • Invalid/Incomplete location cases
  • Rehashed demand for financial compensation for negligible issues
  • Record for the clients falling in false or misfortune to business class might be blocked.
  • Procedure for Pilferage Claim
  • On the off chance that a client raises a complaint for halfway thing/incomplete request through Customer Care
  • The client should guarantee for pilferage inside 48 hours of conveyance bombing which the case won’t be engaged.

An Email will be sent chasing/giving after data:

  • A short portrayal of the case (A couple of inquiries will be posed to assist us with understanding the situation)
  • The depictions of the parcel and another box (If any)(Try to cover the sides which look altered/harmed according to the client)
  • The discount for prepaid requests will be done after the examination which for the most part requires 3-4 business day. The procedure will incorporate examination with the concerned offices
  • The client may not be subject for a discount in the event that he/she falls in any of the situations expressed underneath:
  • Client neglects to give sufficient data about the case
  • Client neglects to give previews of the parcel and box(if any)
  • In the event that an opened conveyance was gotten, pilferage claims must be made that day
  • The client must not arrange the bundling for 3-4 days post conveyance. We may need to get your bundling for examination at our end.

Repayments

You consent to repay, shield and hold innocuous Boikhata.com.bd from and against all misfortunes, liabilities, claims, harms, expenses and costs (remembering legitimate expenses and payment for association therewith and intrigue chargeable consequently) attested against or brought about by Boikhata.com.bd that emerge out of, result from, or might be payable by the righteousness of, any break or non-execution of any portrayal, guarantee, pledge or understanding made or commitment to be performed by you as per these Terms.

Disclaimer of Warranties/Limitation of Liability

Boikhata.com.bd has tried to guarantee that all the data on the Website is right, however, Boikhata.com.bd neither warrants nor makes any portrayals with respect to the quality, precision or completeness of any information, data, item or Service. In no occasion will Boikhata.com.bd be obligated for any immediate, aberrant, corrective, coincidental, uncommon, significant harms or some other harms coming about because of:

(a) the utilization or the powerlessness to utilize the Services or Products; (b) unapproved access to or modification of the client’s transmissions or information; (c) some other issue identifying with the administrations; including, without restriction, harms for loss of utilization, information or benefits, emerging out of or in any capacity associated with the utilization or execution of the Website or Service. Neither will Boikhata.com.bd be answerable for the postponement or powerlessness to utilize the Website or related administrations, the arrangement of or inability to offer Types of assistance, or for any data, programming, items, benefits and related illustrations got through the Website, or in any case emerging out of the utilization of the site, regardless of whether dependent on contract, misdeed, carelessness, severe obligation or something else. Further, Boikhata.com.bd will not be considered answerable for non-accessibility of the Website during intermittent support tasks or an impromptu suspension of access to the site that may happen because of specialized reasons or under any conditions outside Boikhata’s ability to control. The client comprehends and concurs that any material and additionally information downloaded or in any case got through the Website is done completely at their own carefulness and hazard and they will be exclusively answerable for any harm to their computer frameworks or loss of information that outcomes from the download of such material as well as information.

Instalment, Shipping and Charges

Boikhata.com.bd offers Cash on Delivery (COD), Debit/Credit Card (VISA, Master Card, DBBL Nexus and so forth.), Payza, Mobile Banking (bKash, DBBL Mobile Banking) as an installment technique.

We will mastermind the shipment of the items to you. Delivery plans are gauges just and can’t be ensured. We are not obligated for any postponements in the shipments. In some cases, the conveyance may take longer because of awful climate, political interruptions and other unanticipated conditions. Title and danger of misfortune and harms give to you upon the conveyance of the item to you.

On the off chance that a client has submitted a request previously, the wallet cash won’t have the option to put in another request until the request is conveyed. That is, the new request can’t be paid through the wallet until the past request is effectively conveyed.

If there should be an occurrence of mail station conveyance client need to convey all the postal charges.

Promotion Code Conditions

Boikhata Promo code is a code which has special rebate esteem. It, for the most part, tallies rebate on the absolute request measure of a solitary request.

A few conditions while applying a Promo code:

  • The Promo code must be a legitimate one.
  • The Promo code is just relevant to buy books.
  • The Promo code isn’t relevant to buy some other items instead of books.
  • In the event that a truck contains the two books and another kind of items as opposed to books, at that point Promo code will naturally tally rebate for the aggregate sum of books as it were.
  • Promotion code contains the most extreme 500Tk markdown.

Danger of Loss

All things bought from Boikhata.com.bd are made in accordance with a shipment contract. This implies the Risk of Loss will stay with Boikhata.com.bd until the thing is moved to you. If the things are harmed after receipt, the hazard falls on the client.

Misrepresentation Protection Policy

Boikhata.com.bd understands the significance of a solid misrepresentation identification and goals capacity. We and our online instalments accomplices screen exchanges consistently for dubious action and banner conceivably deceitful exchanges for manual check by our group.

In the rarest of uncommon cases, when our group can’t preclude the chance of extortion completely, the exchange is kept waiting, and the client is mentioned to give character reports. The ID reports assist us with guaranteeing that the buys were in reality made by a certified cardholder. We apologize for any bother that might be caused to clients and solicitation them to shoulder with us in the bigger enthusiasm of guaranteeing a protected and secure condition for online exchanges.

End

Boikhata.com.bd may suspend or end your utilization of the Website or any Service in the event that it accepts, in its sole and total circumspection that you have penetrated, disregarded, mishandled, or unscrupulously controlled or misused any term of these Terms or in any case, in any case, acted deceptively.

These Terms will endure inconclusively except if and until Boikhata.com.bd decides to end them.

On the off chance that you or Boikhata.com.bd ends your utilization of the Website or any Service, Boikhata.com.bd may erase any substance or different materials identifying with your utilization of the Service and Boikhata.com.bd will have no risk to you or any outsider for doing as such.

You will be obligated to pay for any service or item that you have just arranged till the hour of Termination by either party at all. Further, you will be qualified for your sovereignty instalments according to the User License Agreement that has or is legitimately esteemed collected to you.

Term and Policy refreshes

We maintain whatever authority is needed to change or update these terms and strategies whenever by setting an unmistakable notification on our site. Such changes will be taking effect right now after presenting on this site.